6 Signs That Your Business Needs 24/7 Answering Services
6 Signs That Your Business Needs 24/7 Answering Services
A 24/7 phone answering service is an early warning of a business’s success or failure. It shows that the business’s employees are present and ready to respond to customers’ calls and emails as soon as they arrive. A company with a 24/7 answering service is perceived as more professional, reliable, and consistent than those without it. They also hold a higher status in the eyes of customers, who have a better impression of the company because they are available at all times.
Businesses increase customer satisfaction and retention rates with a 24/7 phone support solution. It is reliable and available 24 hours a day, ensuring that customers and clients can always access your corporation whenever they need you. So, what can you look for as an indicator that your business needs a round-the-clock call service? Here are six signs that your business needs it:
Signs You Require 24/7 Phone Answering Services:
You Have a Lot of Calls During Working Hours
No One Around to Answer Calls When You’re Closed
Your Staff Unprepared to Answer Calls
Unable to Take Calls During Peak Times
Your Calls are Frequently Dropping
Your In-House Team Is Overwhelmed
1. You Have a Lot of Calls During Working Hours:
While evaluating your business to hire a call support service, you must take a closer look at your company. Small or large enterprises receive customer queries and communicate with potential buyers on the phone. After all, a phone call is still many people's most preferred communication source.
If you receive a large volume of calls during regular hours, this can be an indicator that your business needs a 24/7 answering service. In addition, the call volume can be a sign that your business is well-known or has a high search volume online. A company that receives high volumes of calls may require a rebrand or an online marketing campaign to increase its search volume. So telephone support is what you need to level up your success.
2. No One Around to Answer Calls When You’re Closed:
No matter how small or large your business may be, you need someone to answer the phone when you are closed. If you don’t have this, it can strain your business. But, who is there to attend to your phone if clients call after standard business hours? When you have no one to answer calls, it can be challenging for customers to get through to you. This will lead to low sales and lost revenue.
The best solution is to outsource your phone answering service to a well-trained 24/7 service provider. This relieves you from stressing out about missing important calls and not getting back to customers.
3. Your Staff Unprepared to Answer Calls:
If your employees are not prepared to answer calls after hours, you could experience a lot of awkward situations. Employees are people and will often make mistakes. Mistakes happen in call-taking, email-answering, and other work-related tasks.
However, when an employee answers a call that comes in after hours, they are not usually prepared for what may happen next. The caller could be confused if the employee does not know how to respond to the caller. The caller could leave a voicemail message that gets lost. Many callers just hang up when they hear the answer-back from an unprofessional employee. Hence, outsourcing your phone support to a 24/7 professional call operator is the best option.
4. Unable to Take Calls During Peak Times:
As a business owner, you need to handle calls during peak business hours. This does not mean anytime from 9-5, seven days a week. You may also have visitors or clients requiring your attention outside these hours. However, there is a good chance that you may be unable to take calls at late hours.
If you are unable to take calls during peak times because your business is unreachable, you can sign up for a 24/7 answering service. A service provider will give you access to a team that answers calls round the clock.
5. Your Calls are Frequently Dropping:
If your calls are frequently being dropped or do not connect immediately, then you may have a serious problem. This could signify that your phone system or lines are wearing out or that there are communication issues. However, a properly installed phone system should not experience dropped calls or poor line quality. Because customers often do not wait for you to call back.
In order to cater to these issues and retain your customer base, you need to contract out the phone support that provides you with all-time service and enhances the quality of your customer support.
6. Your In-House Team Is Overwhelmed:
If your in-house team is constantly overwhelmed with calls, they may be experiencing burnout. This is especially true if your team consistently receives calls outside their regular working hours. Likewise, if your team members are experiencing high stress and struggling to keep up with all the calls, they may be overloaded.
It can eventually lead to low work productivity and lousy performance. Hence, allocating a separate individual to answer clients’ calls is wise and lets the staff do their respective jobs.
Hire a 24/7 Support Team with PAS:
When it comes to answering a phone, you have a lot of things to consider. First, you need to choose the right person based on their experience, qualifications, and availability in the given situation. You also need to consider the cost and how it will affect your budget. Finally, ensure that the person is available round the clock, which means they should be able to take calls at any time of day or night. This will ensure that people can reach them easily and quickly.
Phone Answering Service (PAS) provides a 24/7 answering service. You can have us represent your company. Our team will answer calls and take messages for you. If you are out at work, we can record calls so that you do not have to miss important calls and have them delivered to your voicemail when you get back home. This can be especially useful if you need to take care of an urgent matter during the day.
Another benefit of having a PAS is that it saves money on cell phone bills because the employees do not need to pay for cell phones or data plans. Having PAS is great for anyone who is often on the go and needs someone to pick up the phone overnight.
If you cannot take calls during peak times, receive a large number of calls, frequently dropped calls, or if your in-house team is overwhelmed with calls, your business may need a 24/7 call answering service. As you can see from the signs above, an outsourcer can help ensure that you can take calls when you need to during peak times and that you can receive a large number of calls that would otherwise go unanswered.
Answering services can also help ensure that calls are not dropped and connect to your staff. Furthermore, phone support can help your in-house team feel less overwhelmed and less likely to experience burnout. So make sure to get in touch with a professional, like PAS, that offers a free trial to help you understand how outsourcing works.
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