Frequently Asked Questions

Reach Out To Resolve Your Issues

It is our utmost priority to handle all your matters comprehensively. You will not be able to move forward with even an iota of doubt. PAS keeps the communication room open for everyone to make sure you work with us completely satisfied. You can reach out to our team through email, phone, or live chat to share your queries and concerns

Find Answers to Your Confusions Here

To sail smoothly with PAS, refer to the FAQs mentioned below. We have compiled a list of commonly asked questions, so you do not find any difficulty connecting with us.

How much will the trial service cost me?

Not a single penny. We will not charge you anything for the trial service as it is entirely free. However, you will be asked whether you wish to continue or not once it ends.

What are your operational service hours?

It is important to know that our services are operational 24/7. You can keep your business up and running throughout the week at all times using our phone services.

In what language do you provide the services?

We offer our phone services in more than 10 languages. We primarily deal in English, but you can also request agents proficient in Spanish, Dutch, French, and more.

How can I be sure that my data stays safe with you?

PAS has stringent data protection measures in place to keep all of your information safe. Both parties are bound by a non-disclosure agreement that seeks legal prosecution if violated.

How does the training process take place at PAS?

You will train and familiarize only one of our agents with your business requirements. The rest of the team will be trained in-house accordingly before handling your customers.

What is the process of signing up for your services?

You can employ our services in a hassle-free way. Just follow the steps mentioned as follows:

  • Talk to one of our representatives or submit the sign-up form.
  • Our team will analyze your requirements and customize a service contract based on your business needs. You will receive it once it is thoroughly drafted.
  • We will start training our team once you sign the contract and release the initial payment.
  • Our agents will start handling your phone calls upon completion of the training.

What billing methods do you accept?

We will charge your credit card automatically on a monthly basis to keep your services running. Moreover, you can also make payments through PayPal or ACH bank transfers.

Do you offer the same package to small and giant businesses alike?

No, we understand that not all businesses are the same. Whether small or big, we will personalize our phone support plans as per your resources and requirements.

I am not sure whether to hire your services or not. How can you help me with this?

We offer free trial services to ensure you are fully satisfied before you employ our representatives on your team. It lasts a few days to help you understand our work model. You can make your decision once the trial period ends.

Do you allocate agents only decided at the start, or can I increase my teammates?

Yes, you can easily increase your team members with us. However, it will take about 24 hours to process your request successfully.

What to do if I need your services only for one project?

You are free to use our resources as you like. You can hire our services for the entire day, fixed time, or based on your projects.

Have a question?

We believe in your satisfaction above everything else. You do not need to hold back now thinking about making a poor choice, and therefore, we offer a free trial option that lasts a minimum of 3 to 5 days.

Contact us for any query